Contact Information
Service Pro
8456 Maintenance Mile, Service Center
Houston, TX 77001
Phone: +1 (713) 829-4657
Email: info@ser-vice-pro.com
Terms of Service
Last updated: November 19, 2025
Welcome to Service Pro. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By accessing, browsing, or using the Service Pro website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.
If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms, and your acceptance of these terms will be treated as acceptance by that organization.
2. Description of Services
Service Pro provides professional arcade maintenance services, including but not limited to:
- Preventive maintenance programs for arcade equipment
- Emergency repair services for equipment failures
- Maintenance training programs for venue staff
- Consultation and assessment services
- Equipment care recommendations and support
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We are not liable for any modification, suspension, or discontinuation of services.
3. Acceptable Use Policy
When using our website and services, you agree to:
Permitted Uses
- Use the website for lawful purposes only
- Provide accurate and truthful information when requested
- Maintain the confidentiality of any account credentials
- Respect intellectual property rights
- Use services in accordance with applicable laws and regulations
Prohibited Activities
- Engage in any fraudulent, abusive, or illegal activity
- Transmit viruses, malware, or other harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the operation of our website
- Harvest or collect information about other users
- Impersonate any person or entity
- Use automated systems to access our services without permission
4. User Accounts and Access
Account Creation
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Account Requirements
You must be at least 18 years of age to create an account or use our services. By creating an account, you represent that you meet this age requirement and that all information you provide is accurate and complete.
Account Termination
We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.
Data Upon Termination
Upon termination of your account, your right to use our services will immediately cease. We may retain certain information as required by law or for legitimate business purposes.
5. Service Availability and Modifications
Service Uptime
While we strive to maintain continuous availability, we do not guarantee that our website or services will be available at all times. Services may be unavailable due to maintenance, updates, or circumstances beyond our control.
Maintenance and Updates
We may perform scheduled or emergency maintenance that temporarily interrupts access to our website or services. We will make reasonable efforts to provide advance notice of scheduled maintenance when possible.
Service Modifications
We reserve the right to modify, enhance, or discontinue any features, functionality, or aspects of our services at any time. We may also introduce new services or features that become subject to these Terms of Service.
Geographic Restrictions
Our services are provided from the United States and are intended for users within regions where we actively operate. We make no representation that our services are appropriate or available for use in all locations.
6. Intellectual Property Rights
Our Content and Trademarks
All content on our website, including text, graphics, logos, images, software, and other materials, is owned by or licensed to Service Pro and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purposes. This license does not include any right to download, copy, or modify our content except as necessary for normal website viewing.
User-Submitted Content
If you submit feedback, suggestions, or other communications to us, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and distribute such content for any purpose related to our business operations.
Copyright Infringement
We respect intellectual property rights. If you believe that content on our website infringes your copyright, please contact us with details of the alleged infringement so we can investigate and take appropriate action.
7. Payment Terms and Fees
Service Fees
Fees for our maintenance services are outlined in individual service agreements or quotations. All fees are quoted in US Dollars unless otherwise specified. Prices are subject to change with reasonable notice.
Payment Terms
Payment terms will be specified in your service agreement. We accept various payment methods as agreed upon. Late payments may be subject to additional fees or service suspension.
Refund Policy
Refund eligibility depends on the specific service provided and circumstances. Please contact us to discuss any concerns about services received. Refunds, if applicable, will be processed according to the terms of your service agreement.
8. Disclaimers and Limitations of Liability
Services Provided "As Is"
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
No Guarantee of Results
While we strive to provide high-quality maintenance services, we do not guarantee specific results or outcomes. Equipment performance depends on various factors beyond our control, including equipment condition, usage patterns, and operational environment.
Limitation of Liability
To the maximum extent permitted by law, Service Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.
9. Indemnification
You agree to indemnify, defend, and hold harmless Service Pro, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of our services, violation of these Terms of Service, or infringement of any rights of third parties.
10. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page. Material changes will be communicated through our website or via email to registered users. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.
11. Governing Law and Dispute Resolution
Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.
Dispute Resolution
Any disputes arising from these terms or your use of our services should first be addressed through good-faith negotiation. If disputes cannot be resolved through negotiation, they may be subject to binding arbitration or court proceedings as appropriate under applicable law.
Jurisdiction
You agree to submit to the personal jurisdiction of the courts located in Houston, Texas, for any legal proceedings related to these Terms of Service or your use of our services.
12. Miscellaneous Provisions
Entire Agreement
These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Service Pro regarding your use of our services.
Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver
No waiver of any term or condition of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term.
Assignment
You may not assign or transfer these Terms of Service or your rights under these terms without our prior written consent. We may assign these terms without restriction.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, please contact us:
Service Pro
8456 Maintenance Mile, Service Center
Houston, TX 77001
Phone: +1 (713) 829-4657
Email: info@ser-vice-pro.com