Terms and Conditions

2.1 Legal Compliance

You agree to comply with all applicable local, state, federal, and international laws, regulations, and ordinances in your use of our services. This includes but is not limited to:

• Equipment safety regulations and standards
• Business licensing and operational requirements
• Data protection and privacy laws
• Consumer protection regulations
• Anti-discrimination and equal opportunity laws

2.2 Accurate Information

You warrant that all information provided to us, including contact details, equipment specifications, facility information, and service requirements, is accurate, current, and complete. You agree to promptly update any information that becomes inaccurate or outdated.

2.3 Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Misrepresenting your identity, qualifications, or authorization
• Interfering with or disrupting our services or operations
• Attempting to access unauthorized areas of our systems
• Using our services for illegal, fraudulent, or harmful purposes
• Violating the rights of third parties or our intellectual property
• Engaging in harassment, abuse, or threatening behavior toward our staff

2.4 Equipment Access and Safety

When we provide on-site maintenance services, you agree to provide safe and reasonable access to equipment, ensure adequate working conditions, and inform us of any hazardous conditions or special safety requirements at your facility.

3.1 Service Agreements

Specific terms for maintenance services will be outlined in individual service agreements or proposals. These service-specific terms supplement and are governed by these general Terms and Conditions.

3.2 Service Scheduling

Maintenance schedules are established based on mutual agreement and equipment needs. While we strive to maintain agreed-upon schedules, circumstances may require adjustments. We will provide reasonable notice of any necessary schedule changes.

3.3 Emergency Services

Emergency repair services are subject to technician availability and may involve additional charges. Response times are estimated in good faith but are not guaranteed due to factors beyond our control.

3.4 Parts and Materials

Replacement parts and materials are typically not included in standard maintenance service fees unless specified otherwise. Parts will be sourced based on availability, quality, and cost-effectiveness. We are not responsible for manufacturer defects in parts or equipment.

4.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, equipment failures, transportation issues, governmental actions, or supplier disruptions.

4.4 Equipment Condition

We are not responsible for pre-existing equipment defects, damage, or wear that existed prior to our service engagement. Our maintenance services address normal wear and preventive care but cannot guarantee indefinite equipment longevity or performance.

6.1 Payment Obligations

You agree to pay all fees and charges associated with services rendered in accordance with the payment terms specified in your service agreement or invoice. All prices are quoted in US Dollars unless otherwise stated.

6.2 Late Payments

Payments not received within the specified due date may be subject to late fees, interest charges, or service suspension. We reserve the right to require advance payment or payment guarantees for continued services if payment issues arise.

6.3 Disputed Charges

If you dispute any charge, you must notify us in writing within 30 days of the invoice date. Failure to dispute charges within this timeframe constitutes acceptance of the charges.

6.4 Price Adjustments

We reserve the right to adjust pricing for ongoing services with reasonable advance notice. Price increases will be communicated at least 30 days prior to taking effect.

9.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

9.2 Jurisdiction and Venue

You irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas, for any legal action or proceeding arising from or related to these Terms and Conditions or our services.

9.3 Dispute Resolution Process

Before initiating formal legal proceedings, parties agree to attempt resolution through the following process:

• Written notice of the dispute must be provided to the other party
• Parties will engage in good-faith negotiations for at least 30 days
• If negotiations fail, parties may pursue mediation or arbitration as agreed
• Only after exhausting alternative resolution may litigation be initiated

9.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.